Bank jobs: what qualifications are needed
Bank jobs provide regular employment and an opportunity to develop people skills. Here we provide an overview of the basic qualifications required.
At the lower end of the scale, banks will expect employees starting in administrative roles to possess excellent schools certificates. The more specialist or technical the position, the greater the need for suitable college or university qualifications. Australian institutions are offering a host of business-orientated certificates, covering everything from core financial skills, to software development disciplines.
Working in a bank will expose you to all manner of customers. Some can be quite demanding (understandably, considering they have entrusted your organisation to manage their livelihoods). Others can be downright confrontational. You’ll need to be able to deal with a diverse range of customers, adopting a professional manner with every single one.
As well as the members of the public on the far side of the counter (or at the end of your telephone) you’ll need equally strong communication skills dealing with co-workers, and with your managers.
You’ll also be expected to have strong numeracy skills and an analytical mind.